top of page

Frequently Asked Questions
Welcome to Just Shake's FAQ section. Here are some common questions we get about our protein shake subscription service. If you don't find the answer you're looking for here, feel free to contact us directly.
-
What is 'Just Shake'?'Just Shake' is a subscription-based service that delivers a variety of fresh and delicious protein shakes directly to your doorstep in Dubai. Our goal is to provide convenience, variety, and quality for your fitness journey.
-
How does 'Just Shake' work?Getting started is easy! Simply choose a subscription plan that suits your preferences. Once you're subscribed, you'll receive a selection of protein shake flavors regularly delivered to your address. Enjoy your shakes without the hassle of preparation or clean-up.
-
What flavors do you offer?We offer a diverse range of exciting and nutritious protein shake flavors. Our menu is constantly evolving, providing you with new and classic flavors to keep your taste buds satisfied.
-
Can I customize my subscription?Absolutely! We offer customizable subscription plans. You can adjust the frequency of deliveries, change flavors, or even pause your subscription if needed. We want to make sure you have the flexibility you desire.
-
How are the shakes delivered, and what is the cost?Our shakes are delivered directly to your doorstep in Dubai at no cost - completely FREE!
-
What are the payment options?We accept major credit and debit cards for payment and we use stripe payment provider.
-
Can I cancel my subscription?Yes, you can cancel your subscription at any time. Please log in to your account to manage your subscription settings, or reach out to our customer support for assistance.
-
What if I have dietary restrictions or allergies?We understand the importance of accommodating dietary restrictions and allergies. While we aim to provide a variety of options, please check the product descriptions for allergen information. If you have specific concerns, feel free to contact us, and we'll do our best to assist you.
-
What is the return policy?We have a flexible return policy in place. If you're not satisfied with a product for any reason, please contact our customer care team. We'll work with you to address any concerns and arrange for returns and refunds as needed.
-
How can I get in touch with customer support?We're here to assist you! You can contact our customer care team through the "Contact" page on our website, or by emailing us at info@justshake.ae. We aim to respond to inquiries promptly.
bottom of page